Solitaire Network Help

Requirements

All Solitaire Network games run on any computer or mobile device that supports HTML5 technology. Any modern browser should be able to play our games. It is recommended that players keep their browsers updated to the latest version of the browser of their choice. Most modern browsers now do this automatically.

If you can see the HTML5 logo below this paragraph then you should be able to play Solitaire Network games.

If the games get stuck on the Loading screen:

Most people never experience any problems with the games. But if you do, here are a few things you can do to fix or to narrow down the problem:

1 - Please make sure you have an active internet connection.

2 - Verify that the HTML5 logo is visible above. If not, make sure you are using an updated modern browser and that javascript is turned on. There is nothing else you can do if the HTML5 logo is not showing.

3 - Do a force refresh while on one of the game pages. On a PC, press CTRL-F5 (or using the keyboard and mouse press the CRTL-Reload button.) On a Mac press COMMAND-SHIFT-R (or using the keyboard and mouse press the SHIFT-Reload button.) On handheld devices try the next step instead.

4 - Clear your browser's temporary files (cache - data files and images.)

VERY IMPORTANT: After clearing your browser cache, close ALL Solitaire Network pages/tabs in your browser. Then close your browser. After doing these things, try the games again.

Here are two references that explain how to clear the browser's temporary files:
How To Clear Cache for All Major Browsers
wikihow Clear-Your-Browser's-Cache

Keep in mind that browser makers move things around in their menus so things may not be exactly in the places these references say.

5 - See if the game will work in your browser's "private" browsing mode. (a.k.a Incognito Mode.) Private browsing mode turns off browser add-ons that may be interfering with the games. If the games play correctly in private mode, then you may need to track down which browser add-on is interfering and turn it off while on Solitaire Network (or you can play the games in Private mode.) However, if the games work in private mode then give the games another try in regular mode again.

6 - As a test, see if the games will work while using a different browser. This can help narrow the problem down to a particular browser.

7 - As a test, see if the games will work while using a different computer or mobile device on the same network. This can help narrow the problem down to a particular computer or device.

8 - Use an up-to-date browser.The games will usually play ok even on older browsers and computers, but technology and the games keep moving ahead, so it is important to keep current.

9 - If you use an ad blocker. Turn it off! Ad blockers are designed to shut down certain parts of web sites that use javascript, and Solitaire Network games are heavily dependant on javascript. So ad blockers can often interfere with the games preventing you from playing them! If this turns out to be the problem, you can always turn the ad blocker back on again and then whitelist Solitaire Network.

10 - Finally, if you still cannot get the games to work, please contact us. We can often provide personal help or diagnostics to get you going again.

IMPORTANT: To get the best response, please explain the problem with as many details as possible. It helps tremendously if you include at least the following information:

Operating System (i.e. Windows or Mac, iPad, etc.)
Browser you are using (Google Chrome, Firefox, Safari, etc.)
Browser version you are using.
A screenshot if possible.

Information about Sounds:

Audio support in browsers has improved greatly in the last few years. But some older browsers or devices (ancient by tech standards) do not support HTML5 Audio as well as newer ones do. If audio is important to you, then we highly recommend using a more modern and up-to-date browser. In some cases it is not possible to update the browser on a very old device. In that case the only solution is to upgrade to a newer device.